FAQ

♡ s h i p p i n g

All shipping is done by DHL from Munich, Germany. I ship once a week on Tuesday. Shipping cost may vary depending on parcel size and weight also order destination. Shipping times will also vary due to destination. Domestic orders usually arrive within 3-7 business days of shipping. International orders typically arrive within 2-6 weeks, but delays do happen. You will receive an email once the item is shipped.

♡ r e f u n d s & r e t u r n s

Since I am a small company that just started selling limited runs of designs, unfortunately I am unable to accept returns, cancellations or offer refunds. If an Item arrives damaged or doesn't arrive at all please contact me at 
nekomatayamashop@gmail.com